Grace Care International Co., Ltd. 

We’re open Monday – Friday, 9 a.m. – 6:00 p.m. EST

Frequently Asked Questions

Please read our FAQ as below:

1. Are you trading company or manufacturer? Where is the product made?

We have a factory located in central of Taiwan, specialized on medical brace manufacturing for over 10 years. And all of our products are made in Taiwan.

2. Why choose your company/product?

Our company core values are integrity, people-oriented and excellent, we always strive to deliver the highest quality and value product and service to meet customer’s needs. Our product is also designed based on this spirit. Our braces and supports are light, thin and comfortable, provide users excellent experience.

Our product has been widely accepted by pharmacies, orthopedic/rehabilitation clinics and hospital in Taiwan, and also other countries. We have earned trust from our clients.

Our another advantage is that we are flexible, willing to change and keep continues improvement in order to meet customer’s needs. We also provide ODM/OEM customized service to our customers.

3. What will be the delivery time?

Depending on order quantity, sample order is about 3~7 working days (if the goods are in stock).
Normally the delivery time will take about 45-60 working days.

4. Do you provide sample? Is it free or charged?

Yes, we will provide free sample for 1-2 items (more than 2 pcs might charge sample fees), and not including freight cost. You may provide your Express account or pay the freight cost to us, we will send the samples in 1~2 working days.
For customized sample, we will charged sample fees and the shipping cost. However, we will return the sample cost after you place the first order.

5. What are the available payment methods? And payment term?

The payment term is 100% T/T in advance. You can pay by bank transfer or Paypal.

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